Looking for a role where you can bring structure, clarity, and operational excellence to a fast-moving team?

Our client, a fast-growing website design & digital marketing agency, is searching for a Resource Manager to join their remote team. This opportunity is ideal for someone who thrives on keeping work organized, maintaining clear processes, and ensuring consistent, high-quality delivery. You will be the central hub for all active work, ensuring operational clarity and efficiency across the agency. You will own the schedule as the single source of truth, maintaining real-time visibility into team capacity to ensure every project has a clear owner and a realistic timeline.

WHO THEY ARE

This digital marketing agency operates as a small, close-knit team with clearly defined roles and a systems-driven approach to delivering excellent client work. The team specializes in website design, development, SEO, and paid media, focusing on providing ongoing support for growing businesses.

At the heart of their success are these core values:

• Strategic & Creative: We are strategic and creative in everything we do.
• Detail-Oriented & Excellent: We are detail-oriented and expect excellence.
• Effective: We are effective in helping our clients reach their goals.
• Honest: We are honest and do the right thing no matter what.
• Responsive & Clear: We are responsive and communicate clearly

These principles guide everything they do, ensuring their team remains motivated and their clients satisfied.

This is a fully remote, full-time contractor role. 

WHAT’S IN IT FOR YOU

• Operational authority: Own the schedule and resource allocation with the autonomy to make independent decisions.
• System ownership: You will have the opportunity to build and improve scheduling workflows, templates, and automations.
• Structured growth: Join an agency that values clarity through EOS, where your roles and responsibilities are clearly defined and supported.
• Fully remote: Work from where you are most productive and skip the  daily commute.

HOW YOU WILL SPEND YOUR TIME

• Maintain real-time visibility into team capacity and ensure every project has a clear owner and a realistic timeline.
• Own the schedule as the single source of truth. While leadership provides the priority direction, you have the autonomy to decide when work happens and who does it.
• Manage rolling capacity forecasts, targeting one-week visibility for support tasks and two-to-four-week visibility for larger website projects.
• Balance workloads across the team and maintain scheduling buffers to ensure unplanned work doesn't derail active projects.
• Build and maintain scheduling and capacity dashboards in Asana to give leadership real-time visibility into utilization and at-risk delivery.
• Lead regular traffic meetings to align the team, surface blockers, and communicate schedule changes or delivery risks proactively to the Director of Delivery.
• Conduct regular audits of time tracking to ensure the team is compliant and that your future capacity forecasts remain accurate.

WHO YOU ARE

• You have 3+ years of experience in operations, project management, or resource management, ideally within a digital agency.
• You have deep experience with Asana (or similar robust PM tools) and know how to build dashboards that provide real-time visibility.
• You notice bottlenecks forming early and instinctively know where capacity is tightening.
• You have a natural instinct for keeping systems clean, current, and accurate.
• You look for ways to make processes simpler and more reliable over time.
• You thrive in fast-moving, varied environments where the pace is real.

WHAT TO EXPECT FROM THE RECRUITMENT PROCESS 

• Intro Chat: A short conversation to discuss your background and interest in the role.
• Deep-Dive Interview: A detailed discussion focused on your professional approach to scheduling and resource management.
• Practical Task:  An assessment designed to help us understand your natural work style and professional strengths.
• Final Interview: A conversation with leadership to review expectations and ensure a strong culture fit.