Customer Support Manager

LinkedIn URL: *

Do you have experience leading support teams in a DTC eCommerce environment? *

Yes
No

What kind of communication channels did you oversee? *

Walk us through a time you improved SLA performance (e.g., FRT, ART, CSAT). What actions did you take and what results did you see? *

Have you built or overhauled a self-service Helpdesk or Knowledge Base? If so, what was your strategy and impact on ticket volume or customer satisfaction? *

Do you have experience reducing churn through customer service initiatives (e.g., save offers, cancellation flows, retention scripting)? Please share specific examples. *

I understand that this is a full-time contractor role. *

Yes
No

When are you available to start? *

What are your salary expectations for your next role? (Please specify the currency)

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