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Business Operations Manager
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We’re hiring a Business Operations Manager who can architect, rebuild, and own the operating system of a fast-scaling global DTC beauty brand.

This is not a coordinator role. This is for someone who has built the full operational backbone for a high-growth eCommerce brand - systems, processes, dashboards, workflows, automations, and data clarity.

You will turn speed into structure. Chaos into predictability. Teams into a coordinated execution engine.

This role reports directly to the CEO and has a clear C-suite trajectory.


WHO THEY ARE

A category-defining DTC skincare & beauty brand leading the anti-aging device space. Fast-moving. Globally scaled. Founder-led. High standards.

The company is entering the next stage of growth and needs a technical operator who can:

  • Build scalable systems
  • Fix visibility gaps
  • Increase execution speed
  • Align teams around clear processes
  • Create a single source of truth for performance


YOUR MISSION

Build and own the company’s entire operational system so every department- Marketing, Creative, Product, Ops, CX, Retention, Compliance - executes faster, communicates clearly, and operates predictably. Your systems will become the infrastructure the company scales on.


This is a fully remote contractor role, reporting directly to the CEO and working closely across all departments.


WHAT’S IN IT FOR YOU

  • Full ownership of core operational infrastructure across ClickUp, Shopify, CheckoutChamp, and supporting systems.
  • A remote-first, high-autonomy role built for deep focus and meaningful impact.
  • A clear path to senior leadership as operations scale (Head of Ops / COO trajectory).
  • A high-impact seat inside a fast-scaling global DTC beauty brand.
  • Direct collaboration with Product, Dev, Creative, and Growth on launches, funnels, and execution.
  • Exposure to advanced eCommerce setups, including multi-country rollouts, VSL funnels, and custom integrations.


WHAT YOU’RE GETTING INTO

1. Rebuild & Own the Operating System

You are the architect of all internal systems.

You will:

  • Rebuild ClickUp from the ground up
  • Structure spaces, workflows, automations, and dashboards
  • Maintain system hygiene & enforce accountability
  • Build living documentation for each department
  • Standardize how work flows across the company


2. Process Design & Documentation

You will create the company’s internal knowledge infrastructure.

Your work includes:

  • Mapping out current workflows across departments
  • Designing clean, scalable processes
  • Building a complete SOP Library
  • Creating role-specific documentation and execution guidelines


3. Cross-Functional Execution Management

You run the operating rhythm of the entire company.

You will:

  • Lead weekly sprints for Creative, Retention, Ops, Product, CX
  • Turn meetings into clear tasks, timelines, and owners
  • Track progress and eliminate blockers
  • Keep teams aligned and accountable


4. New Product & Project Execution

You will manage end-to-end launch workflows.

You will:

  • Build predictable launch timelines
  • Synchronize Product, Ops, Compliance, Creative, and CX
  • Track critical paths and ensure deadlines are hit
  • Maintain complete visibility across departments


5. Automation & AI Integration

Your job is to increase speed and reduce manual work.

You will:

  • Build operational automations (Slack, ClickUp, data alerts, triggers)
  • Deploy AI agents for reporting, QC and SOP drafting
  • Remove repetitive tasks and inefficiencies everywhere


6. Data Layer & KPI Visibility

You will create the company’s single source of truth.

Your responsibilities include:

  • Building automated dashboards
  • Ensuring data accuracy and reliability
  • Owning operational KPIs (refunds, chargebacks, NPS, retention, inventory, throughput, execution speed)
  • Leading weekly/monthly operational reviews with the CEO


WHO YOU ARE

A senior operator who has:

  • 4+ years in DTC / eCommerce operations
  • Built ClickUp/Asana systems from scratch (not “used,” but “designed”)
  • Created SOP libraries
  • Managed cross-functional teams
  • Scaling experience in fast-growth, founder-led brands
  • Deep project management + automation skills
  • A systems-first mind
  • Strong communication and leadership
  • Bonus: EOS/Traction familiarity


WHAT SUCCESS LOOKS LIKE

30 Days: You’ve rebuilt the ClickUp foundation and created immediate clarity.

60 Days: Sprints run predictably, teams are aligned, and blockers disappear earlier.

90 Days: Launches, operations, and workflows run smoothly - with full visibility.

6 Months: You’ve built the operational infrastructure the company scales on, and leadership is operating with clarity instead of chaos.

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