Most operators maintain systems.

This role is about building the machine behind a company scaling at extreme speed.

We’re looking for a Head of Operations who can step into operational chaos, create structure from scratch, and build the financial and operational infrastructure required to scale multiple DTC brands aggressively without breaking the business.

You’ll own operations, finance, risk, supply chain, systems, and execution end-to-end. Operating as the Head of the backend of the company, while working directly with the founder on scaling the organization to the next level.

WHO THEY ARE

They are a fast-growing DTC wellness organization built around performance marketing, rapid execution, and aggressive scale.

What started as a single ecommerce brand quickly evolved into a broader vision: building a portfolio of consumer brands while assembling an elite, high-performance team capable of scaling far beyond the current business. The company has experienced explosive growth in a short period of time and is now entering the phase where infrastructure, systems, and operational excellence become critical.

The culture is fast-moving, highly autonomous, and intensely ownership-driven. People are expected to think like founders, solve problems without hand-holding, move quickly, and continuously improve the business. The team values ambition, intelligence, urgency, and people who genuinely want to build something massive over the long term.

This is a full-time, fully remote role

WHAT’S IN IT FOR YOU

• True ownership of the backend of the business Fully own operations, finance, systems, and execution across the organization
• Direct partnership with the founder Work side-by-side on the company’s highest-leverage initiatives and growth decisions
• Build from zero Design the systems, reporting infrastructure, operational rhythms, and team structure required for scale
• High-autonomy environment Operate with significant trust, ownership, and decision-making authority without micromanagement
• Massive long-term upside Help shape future brands, infrastructure, and organizational strategy as the company scales aggressively
• High-performance culture Work alongside people who move quickly, care deeply about execution, and operate with high standards

WHAT YOU’RE GETTING INTO

This role is focused on building the operational and financial infrastructure required to support aggressive scale across multiple DTC brands.

You will:

• Own operations and finance end-to-end, including systems, reporting, people, execution, and outcomes
• Build scalable SOPs, dashboards, ownership structures, operational workflows, and reporting systems across the organization
• Create financial visibility through accurate forecasting, reconciliation, reporting, cashflow systems, and operational planning
• Build systems that proactively identify operational failures, checkout issues, payment problems, inventory risks, and fulfillment bottlenecks before they materially impact the business
• Oversee inventory planning, supplier communication, procurement workflows, warehouse coordination, landed costs, and operational forecasting
• Build and scale the operations and finance team over time, including hiring, onboarding, accountability systems, and role ownership
• Remove founder dependency across operations and finance by taking ownership of execution, systems, and operational complexity
• Identify risks, inefficiencies, bottlenecks, and scaling constraints proactively - and solve them quickly
• Operate with urgency and execute high-impact initiatives that materially improve the company’s ability to scale

WHO YOU ARE

• You have 3+ years of experience operating in high-growth DTC, ecommerce, or performance-driven businesses
• You have strong operational and financial competency across forecasting, reconciliation, reporting, systems building, and operational infrastructure
• You have experience building systems and processes from scratch not just managing existing operations
• You are highly analytical, detail-oriented, and capable of identifying operational risks and inefficiencies early
• You operate with extreme ownership and are comfortable making decisions independently without needing constant direction
• You are comfortable handling ambiguity, competing priorities, operational fires, and high-pressure environments while maintaining speed and execution quality
• You can work cross-functionally across finance, operations, supply chain, systems and execution
• You are ambitious, hungry, and motivated by building something at significant scale over the long term
• You are fluent in English and comfortable operating in an EST-aligned environment

BONUS IF YOU HAVE

• Subscription ecommerce experience Experience operating subscription-based DTC businesses using third-party processors and checkout platforms
• Payment processing expertise Familiarity with approval rates, chargeback mitigation, routing logic, reserves, and processor relationships
• Team-building experience Experience hiring and scaling operations or finance teams in fast-growth environments
• Systems & reporting mindset Strong ability to build dashboards, operational visibility, automation, and scalable workflows

WHAT SUCCESS LOOKS LIKE

30 Days: Take full ownership of the existing operations and finance workflows, absorb the current systems, and ensure critical operational processes no longer depend on founder follow-up or manual oversight.

60 Days: Establish operational visibility across reporting, inventory, and financial systems while improving process reliability and reducing operational fragility.

90 Days: Operate with scalable operational infrastructure, stronger financial visibility, improved payment and risk systems, and significantly reduced founder involvement in day-to-day backend execution.