Head of Customer Experience

Please share the link to your LinkedIn profile. *

Do you have direct experience managing physical packaging and the unboxing experience for a D2C brand, including working with overseas manufacturers on specs and finishes? *

Yes
No

Can you share a specific example of a physical packaging or insert change you implemented that directly improved a business metric like rebill rate, NPS, or review velocity? *

How do you balance "premium feel" with unit economics? Give an example of how you optimized packaging materials or finishes without blowing the margin. *

I understand that this is a full-time contractor role. *

Yes
No

What date would you be available to start? *

What are your salary expectations for your next role? (Please specify the currency)

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