Step into a pivotal leadership position within a fast-growing health brand generating over $5M in monthly revenue. As the CEO’s right-hand, you’ll enter a hyper-growth environment, professionalizing operations and building the infrastructure required to hit the ambitious $150M annual revenue target.

The pace and complexity of growth require someone who can architect systems that endure and excel. This is more than managing: you’ll be designing and implementing world-class operations across supply chain, customer experience, and team development.

WHO THEY ARE

This is a performance-first health and wellness brand that has achieved explosive growth in record time, primarily focused on the US market. They specialize in high-quality health products with a heavy emphasis on a subscription-based model.

What sets them apart is their culture of autonomy:

• Freedom and Trust: They believe in hiring experts and giving them the space to own their departments without micromanagement.
• KPI-Driven: Success is measured by outcomes and efficiency, not hours spent at a desk.
• Fast-Paced Innovation: They iterate quickly on creative, manufacturing, and systems to stay ahead of the curve.
• Independent Thinkers: The team is composed of skilled, independent problem-solvers who take the initiative to refine processes before they are asked.

This is a fully remote, full-time employee role. 

WHAT’S IN IT FOR YOU

• Strategic Partnership: Step in as the CEO’s right-hand, moving beyond task management to influence the high-level trajectory of a $60M+ ARR brand.
• High-Leverage Impact: Own the transition from rapid growth to institutional excellence by building the systems that will carry the brand to $150M.
• Full Operational Control: Take the lead on supply chain, customer experience, and internal team building with the autonomy to make high-stakes decisions.
• Remote Flexibility: Work in a high-energy, performance-driven environment from anywhere in the world.

WHAT YOU’RE GETTING INTO

• Engineer and document a scalable "Company Playbook" that ensures seamless execution as the brand targets $150M in annual revenue.
• Secure higher-quality manufacturing and implement third-party testing protocols to improve product standards and customer trust.
• Maintain zero-stockout levels and optimize inventory turnover in collaboration with the CFO to protect cash flow during aggressive scale.
• Design and execute a rigorous system to monitor and reduce chargeback rates, bringing them under strict control through improved shipping and customer experience.
• Lead the rapid end-to-end recruitment, hiring, and onboarding for new internal teams
• Identify and eliminate the business's biggest operational constraints daily, creating more efficient workflows across all departments.
• Establish and maintain a comprehensive tracking system that provides the CEO with a real-time, accurate understanding of the entire business’s health.
• Manage and hold accountable external partners across Google Ads, Amazon, and Customer Support to ensure they hit specific monthly KPIs.
• Build and manage a smooth operational engine that successfully frees the CEO’s time to focus exclusively on high-leverage marketing and product development.
• Clean up and refine every aspect of the current operational tech stack and internal processes to ensure the business can scale smoothly.

WHO YOU ARE

• You have 5+ years of operational experience, ideally within a DTC high-growth subscription health or supplement brand.
• You don't just follow processes; you build them. You have a track record of implementing tech stacks and workflows that increase efficiency.
• You are a highly skilled, independent thinker who makes decisions based on the best interest of the business without needing constant direction.
• You are comfortable looking at KPIs (chargebacks, COGs, MER) and using data to identify and solve operational bottlenecks.
• You thrive in a fast-moving, remote environment where you can pivot between high-level strategy and rolling up your sleeves to "clean up" a department.

WHAT TO EXPECT FROM THE RECRUITMENT PROCESS

• Intro Chat: A short conversation to understand your background and alignment with the brand's vision.
• Deep-Dive Interview: A detailed discussion on your approach to scaling operations and managing complex systems.
• Practical Task: A short assessment designed to evaluate how you identify operational constraints and organize workflows for scale.
• Final Interview: A final alignment on strategy, expectations, and long-term growth within the company.