LinkedIn URL:
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Do you have experience leading support teams in an eCommerce environment?
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Yes
No
What communication channels did you oversee?
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Have you performed QA evaluations and delivered coaching/feedback to agents as part of your role?
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Do you have experience reducing churn through customer service initiatives (e.g., save offers, cancellation flows, retention scripting)? Please share specific examples.
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I understand that this is a full-time contractor role.
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Yes
No
When are you available to start?
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What are your salary expectations for your next role? (Please specify the currency)
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