Bridge the gap between complex data and real business growth. You understand that for medium-sized businesses with long sales cycles, digital marketing isn't just about clicks - it’s about building trust over time. As an Account Manager, you’ll act as a dedicated partner to clients, translating technical performance into clear, human stories. 

WHO THEY ARE

Our client is an award-winning digital marketing agency built on a foundation of stewardship and insatiable curiosity. Founded over a decade ago to move away from impersonal "big agency" models, they operate as a boutique partner that takes a genuine, vested interest in their clients' long-term success

Their core values include:

• Stewardship: They act in the best interest of their clients, the company, and each other, treating every brand they touch as if it were their own.
• Mentorship: They embrace every opportunity to learn and teach. This spirit of education starts at the top; their founder is a celebrated adjunct professor who also established a graduate-level digital marketing academy.
• Communication: They believe in speaking candidly and sharing freely, always leading with kindness and respect.

This is an environment where hierarchy takes a backseat to collaboration. You will join a team of digital marketing experts who value transparency, trust, and the pursuit of remarkable results.

This is a full-time contractor position supporting a team on the CST timezone.

WHAT’S IN IT FOR YOU

• Join a group that prioritizes active knowledge sharing, virtual team socials, and maintains a strict no-ego policy
• Manage a focused book of 10–13 accounts, allowing the space to actually know your clients 
• Benefit from a structured development plan designed to move you toward a Senior Account Manager role
• Work from anywhere with a team that values output and clear communication over a physical office presence

WHAT YOU’RE GETTING INTO

• Leading all client kickoff, status, and strategy meetings to act as the primary knowledge source and driving force for account success
• Facilitating collaboration between Paid Media, SEO, and WebDev teams to ensure all project deliverables are hit on time and within scope
• Translating monthly reports into Loom videos and live presentations that clearly communicate ROI and the general health of the account
• Analyzing existing books of business to uncover and pitch upsell or cross-sell opportunities that align with the client’s long-term goals
• Leading hard conversations regarding budget, scope, or performance to maintain trust and protect the agency-client relationship
• Regularly contributing to the evolution of internal SOPs and methods of working based on real-world feedback and results

WHO YOU ARE

• You have 2+ of experience in a fast-paced agency environment, specifically managing client expectations and project lifecycles
• You have a proven track record of specifically managing client expectations and complex project lifecycles
• Deep functional understanding of Paid Search, SEO, and CRM mechanics is a huge bonus
• You take full ownership of account health, leading cross-functional teams and resolving high-pressure situations with composure and authority
• You are a personable, solution-focused collaborator who values team success and maintains a professional, composed presence in every interaction

WHAT SUCCESS LOOKS LIKE

• 30 Days: You have fully integrated into the baseline Account Management processes and successfully completed the transition period. You are beginning to take independent ownership of account tasks and have established a rhythmic communication style with the Department Head
• 90 Days: You have achieved 95–100% account ownership, leading all client meetings independently and managing the full project lifecycle without oversight. You have identified at least 1–2 strategic growth opportunities (upsells or cross-sells) within your book and have successfully pitched them
• 180 Days: You are recognized as the "go-to" strategic partner for your clients, fully owning renewals and navigating major milestones with complete autonomy. Your accounts show high health scores, and you are actively contributing to the refinement of internal agency SOPs based on your hands-on results