Right now, every operational question in this business lands on one desk. Supplier issues, stock levels, CS escalations, onboarding, daily P&L, and the DMs that don't have a clear home yet: all of it. This role is the answer to that.

It's a senior ops position at a scaling DTC health and wellness brand, and the scope is real: take over the full operational machine, build the systems that don't exist yet, and make sure a Q4 with serious revenue targets runs without friction. No existing ops layer to step into. Just a business that's growing fast and needs someone who can match that pace and own what comes with it.

WHO THEY ARE

They're a health and wellness DTC brand built around one premise: that effective, natural solutions for sleep, pain, and well-being shouldn't be reserved for people who can afford thousands in medical bills. 

The team is remote and async-first, working in 7-day sprints. The culture is built around five principles that actually shape how people work here:

• Ownership by default: problems get solved, not reported
• Incremental growth: 1% better every week, consistently, over chasing big moments
• Real impact: every order is a real person trying to feel better, and the team doesn't forget that
• Honest communication: the kind where people say when something isn't working
• Continuous learning: test, analyze, improve, repeat, even when things are going well

This is a fully remote, full-time role.

WHAT'S IN IT FOR YOU

• Performance bonus tied to fulfillment SLAs, zero stockouts, and clean Q4 execution
• Direct line to the founder with full operational authority to match
• Build the ops function from the ground up, with no inherited bureaucracy to work around
• Clear growth path toward Head of Ops or Integrator-COO as the business scales
• Fully remote setup, work from wherever you do your best editing
• Async-first setup judged entirely on output, not hours

WHAT YOU'RE GETTING INTO

• Own supplier and fulfillment end to end: the China agent, the US 3PL (Inspire transition), stock levels, reorder timing, and Q4 inventory readiness
• Take over the daily P&L, admin, and invoicing that currently sits with the founder
• Write and maintain the SOPs that don't exist yet, starting with fulfillment, reorder process, CS escalation, and new-hire onboarding
• Become the central routing point for the team so questions and DMs stop landing on the founder
• Oversee CS and order-issue resolution, keeping Trustpilot and customer satisfaction stable as volume grows
• Hire and manage a VA beneath you for personal and admin tasks
• Use AI tooling actively: Claude Code, True Gradient for stock analysis, and whatever else keeps the operation running faster and smarter
• Identify workflow inefficiencies across the business and bring solutions, not just observations

WHO YOU ARE

• You have proven experience as an Operations Manager at a DTC or ecommerce brand at multi-7 or 8-figure scale, with direct ownership of supplier and fulfillment
• You've run inventory and demand forecasting through a Q4 peak and know what it takes to keep stock levels healthy under pressure
• You've worked with an overseas supply chain before and understand how that coordination actually works in practice
• You've built SOPs and onboarding processes where none existed before
• You're proficient across the operational toolstack: Shopify, 3PL coordination, Notion or ClickUp, Google Sheets, Triple Whale, and a CS helpdesk
• You're genuinely AI-fluent, comfortable with Claude Code, True Gradient, and building workflows around AI tools
• You operate independently and take ownership of outcomes without waiting to be told what to do

WHAT SUCCESS LOOKS LIKE

• 30 days: You have full context on SKUs, suppliers, stock levels, and the Q4 plan. You've taken over the daily DMs, admin, and onboarding logistics. The founder is already less in the weeds.
• 60 days: You own reorder and stock decisions, refund flows are optimized, and core SOPs are drafted and in use. A VA is hired and managed beneath you. The founder is out of daily operations.
• 90 days: Supplier and fulfillment run without the founder's involvement. Q4 replenishment is planned and in motion. Stockout risk is managed. The team routes to you, not him.