Nothing gets built here until a customer orders it. Nothing ships until it's checked against their exact specs. No safety stock, no buffer, no coasting on what's already sitting in a warehouse.

The company runs at $29M today with a clear line to $100M. This is the seat that owns everything between an order coming in and a finished product landing on someone's doorstep: manufacturing partners, supply chain, fulfillment, and the team running it all.

You'll rebuild the operation to carry three or four times today's volume, run fulfillment end to end, and hold every manufacturing partner to a quality bar that doesn't move as scale goes up.

WHO THEY ARE

This is a fast-growing DTC brand in the sleep category, operating across the US, Canada, UK, Australia, and Benelux. The product is a custom track-and-frame blackout system built for people who had already tried every other solution and found it lacking. That specificity turned into a multi-market business in under two years.

The team is founder-led, lean, and built around speed. Growth to date has come almost entirely from performance marketing and a creator network of around 50 people posting organic content daily. The organic content performs, but it's raw. The feed, the website, and the brand-facing content haven't kept up with the business.

The founder is hands-on and still defines what the brand is. This person won't be redefining the brand from scratch. They'll be taking what exists, sharpening it, and building the system that brings it to life consistently across every channel. There's real room to grow here: no one to replace above this role, no ceiling defined yet. The path up is wide open.

This is a fully remote, full-time role.

WHAT’S IN IT FOR YOU

• Direct line to the founder: No layer between you and the person who decides.
• Full ownership: Supply chain, manufacturing, fulfillment, and the team behind it, all yours to run.
• A real architecture problem: You're building for 3-4x scale, not maintaining what's already there.
• A lean team you shape: Hire and grow it as volume demands.
• Fully remote setup: Work from wherever you operate best,
• Accountability that means something: Your metrics reflect how the business is actually doing, not vanity numbers.

WHAT YOU’RE GETTING INTO

This role owns the full path from order to doorstep, and rebuilds it to hold several times today's volume without the quality bar moving.

You will:

• Own the supply chain end to end, from manufacturing partner relationships to the quality and timeline standards they're held to, including onboarding new partners as capacity needs grow.
• Run fulfillment from the moment a product leaves production to the moment it reaches the customer, logistics partners included.
• Set the quality bar every unit has to clear, and build the feedback loop that keeps manufacturers accountable to it.
• Build and grow the operations team, starting with what exists today and hiring deliberately as volume climbs.
• Track the numbers that actually matter: customer satisfaction, product quality, delivery performance, cost. You own them, not just report on them.
• Make the calls that hit the operation directly. There's no buffer between your decision and the outcome.
• Automate the busywork, using tools like Airtable, ClickUp, or Zapier to remove friction wherever it shows up.

WHO YOU ARE

• You have senior operations leadership experience in a DTC or ecommerce brand, whether as a COO, VP of Operations, or head of fulfillment and customer experience
• You've run a physical product operation before, ideally one involving custom or made-to-order goods
• You've owned supplier or manufacturing relationships directly, not managed them through a third party or from a distance
• You're fluent in the numbers that run an operation: customer satisfaction, product quality, delivery, and cost
• You build systems where none exist yet, rather than waiting for someone to hand you a finished one
• You automate tasks and workflows, create KPI’s and developer SOP’s across an organization.

WHAT SUCCESS LOOKS LIKE

• 30 Days: You understand how the supply chain actually runs today, from manufacturing partner agreements to fulfillment handoffs. You've mapped where the friction lives and where the biggest scale risks sit. You're already in direct conversations with the key manufacturing partners.
• 60 Days: The first fixes are in motion. Quality standards are documented and communicated clearly to partners, not just held in someone's head. You've identified which parts of the operation break first under higher volume and started building the fix for at least one of them. The team knows what they're accountable for and to whom.
• 90 Days: The operation is measurably more resilient than when you started. You can point to specific numbers moving: fewer fulfillment delays, tighter quality consistency, clearer cost visibility. The path to 3-4x volume has a real plan behind it, not just a target on a slide.